Cancellation policy
Subscribe & Save
Never run out of Evoya — and enjoy preferred subscriber pricing while you’re with us.
Why Subscribe?
Subscriber Savings
Get Evoya at our subscriber price and keep your skincare routine uninterrupted.
Delivered Automatically
Your Evoya order is automatically prepared and shipped according to the delivery schedule you selected.
Completely Flexible
Need more time? Skip, pause, change your delivery date, or cancel your subscription anytime before your next order is processed.
How It Works
1. Start Your Subscription
Choose the Subscribe & Save option when purchasing Evoya and select your preferred delivery frequency.
2. Receive Your Evoya
Your first order is processed immediately. Future orders are automatically created according to your selected schedule.
3. Manage It Anytime
Log into your customer account to skip an order, change your delivery date, update your payment method, or cancel your subscription.
Evoya Subscription Terms & Conditions
By purchasing an Evoya subscription, you agree to the following terms.
Recurring Orders & Billing
Your subscription automatically renews according to the delivery frequency selected at checkout.
Your payment method will be automatically charged for each recurring order unless you skip, pause, or cancel your subscription before the next scheduled billing date.
Your first-order price, recurring subscription price, delivery frequency, and any applicable discount will be clearly displayed before you complete checkout.
If an introductory discount applies to your first shipment, subsequent shipments will be charged at the regular recurring subscription price shown at checkout.
Subscription Pricing
Subscription pricing may differ from one-time purchase pricing.
Any introductory offer applies only as stated at the time of purchase. Unless explicitly stated otherwise, introductory discounts do not apply indefinitely to future renewal orders.
The price that will apply to your subscription will be disclosed before purchase and reflected in your subscription account.
If we make a material change to your recurring subscription price, we will provide notice as required before the new price takes effect.
Delivery Frequency
Your Evoya subscription will renew according to the frequency selected when you subscribe.
Your next scheduled order and billing date can be viewed through your subscription account.
Skipping or Changing an Order
Plans change — your subscription can too.
Before your next order is processed, you may:
Skip an upcoming shipment
Change your next delivery date
Adjust your delivery frequency
Update your payment method
Cancel your subscription
Changes must be completed before the next scheduled order has been processed.
Once an order has already been processed, we may not be able to stop or modify that shipment.
Cancelling Your Subscription
You may cancel your Evoya subscription at any time before your next scheduled order is processed.
Cancelling prevents future subscription renewals. It does not automatically cancel an order that has already been processed or shipped.
You can manage or cancel your subscription through your customer account or by contacting our customer support team.
There are no long-term commitments or cancellation fees.
Failed Payments
If a recurring payment cannot be processed, we may automatically retry the payment method associated with your subscription.
Your subscription or upcoming shipment may be paused until a valid payment method is provided.
Shipping
Subscription orders are generally processed within 1–2 business days.
Standard shipments typically arrive within 5–7 business days after shipping.
Shipping times are estimates and may be affected by holidays, carrier delays, severe weather, or other circumstances outside our control.
Applicable shipping charges, if any, will be displayed at checkout or in your subscription details.
60-Day Money-Back Guarantee
Evoya purchases are protected by our 60-Day Money-Back Guarantee, subject to the terms of our refund and guarantee policy.
If Evoya isn’t right for you, contact our customer support team within the applicable guarantee period and we’ll guide you through the process.
Cancelling a subscription and requesting a refund are separate actions. Cancelling stops future renewals but does not automatically refund previously processed orders.
Returns
Returns and refunds are handled according to our current Refund Policy and 60-Day Money-Back Guarantee.
Subscription renewal orders that have already been processed may be subject to the same return requirements as other purchases.
Changes to Your Subscription
You are responsible for ensuring that your shipping address, billing information, and payment method remain accurate.
Changes made after an order has already entered processing may apply only to future shipments.
Promotional Offers
From time to time, Evoya may offer promotional subscription pricing or introductory discounts.
Unless specifically stated otherwise:
Promotions apply only for the advertised period or order.
Promotional pricing cannot be combined with other discounts.
Future renewal orders are charged at the recurring price disclosed when you subscribe.
Changes to These Terms
We may update these Subscription Terms & Conditions from time to time.
Any changes will apply prospectively and will be communicated when required by applicable law.
Questions?
If you need help with your subscription, billing, delivery schedule, cancellation, or account, please contact:
Evoya Customer Care
Email: support@tryevoya.com